Your Experience

Before your appointment, your physician will evaluate your condition and provide a prescription for your prosthesis. Once we receive it, our scheduling team will contact you to set up an appointment at a time that’s convenient for you. Our clinics are open Monday through Friday—please check with your preferred Mary Free Bed Orthotics & Prosthetics + Bionics location for specific hours.

During your initial visit, your prosthetist will talk with you about your medical history, current activities and personal goals. They’ll also assess your range of motion, muscle strength and take precise measurements, along with an impression of your residual limb to ensure the most comfortable fit.

Prosthetic limbs come with a variety of features and options, from basic designs to more advanced technology. Together, we’ll help you choose the prosthesis that best fits your lifestyle, goals and financial considerations. Your prosthetist will be with you every step of the way, ensuring you receive the personalized care and support you need.

It’s important to check with your insurance provider regarding coverage for prosthetic devices. You’ll have a dedicated patient service representative who will handle prior authorization and provide a detailed estimate of your financial responsibility. Our in-house billing team will submit claims directly to your insurance company.

If co-pays or other costs apply, or if your insurance doesn’t cover the full amount, final responsibility for payment rests with you. To assist, we offer interest-free monthly payment plans and a charitable funding program if needed.

You can find a list of our commonly accepted insurance providers below.

You’ll have multiple appointments with your prosthetist to ensure your prosthetic limb is custom-tailored for the best fit and function. During this process, you’ll be fitted with a diagnostic test socket as a trial. Your prosthetist will make adjustments based on your comfort and needs before your final prosthesis is created by our skilled technicians.

Once the fitting process is complete and your prosthesis is ready, you’ll have a delivery appointment to take your new device home. Your prosthetist will ensure you feel confident and prepared, providing all the information and guidance you need for using your prosthesis at home.

Regular follow-up appointments with your prosthetist are important, especially as you adjust to wearing your new prosthesis. Your prosthetist will continue to make adjustments and ensure you have any necessary supplies, such as socks and liners. Rehabilitation is a journey, and your Mary Free Bed prosthetist will guide you through every stage, ensuring you receive the personalized care and support you need.

We know that no one understands your experience quite like someone who has been through it themselves. That’s why Mary Free Bed offers a network of Amputee Support Groups that meet regularly, along with our Amputee Mentor Program to connect you with others who have shared experiences.

For the latest information on our monthly Amputee Support Group meetings, simply contact your preferred Mary Free Bed Orthotics & Prosthetics + Bionics location.

If you’re interested in joining the Amputee Mentor Program—whether as a mentor or a mentee—reach out to us at 616.591.8980.

We work with many insurance providers, including those listed below. To confirm your specific plan’s coverage, please review your individual policy. If you don’t see your insurance listed, feel free to contact your preferred Mary Free Bed Orthotics & Prosthetics + Bionics location. We’re happy to assist you and discuss your insurance benefits in more detail.

Accepted Insurances and Programs

• Michigan Medicaid
• Medicare
• Aetna*
• ASR
• Blue Cross Blue Shield and Blue Care Network
• CHAMPVA
• Children’s Special Health Care Services
• Cigna Open Access PPO
• GEHA – AHA
• Health Alliance Plan (HAP)
• Humana
• McLaren Health
• Meridian Health Plan
• Molina
• Multiplan
• Physician’s Health Plan (PHP)
• Priority Health
• United Healthcare
• UMR
• Wellcare Health Plan

*Excludes Aetna Better Health plans

It’s important to confirm with your insurance provider whether orthotic and prosthetic devices are covered. You’ll be supported by a dedicated patient service representative who will obtain prior authorization for services and provide an estimate of your financial responsibility. Our in-house billing team will handle submitting the claim to your insurance company.

If co-pays or other cost-sharing apply, or if your insurance doesn’t cover the full amount, final payment responsibility rests with you. To assist, we offer interest-free monthly payment plans and a charitable funding program if needed.

You can find a list of our commonly accepted insurance providers above.

You can download a copy of the Mary Free Bed Orthotics & Prosthetics + Bionics service agreement here.

For any questions about your billing statement, explanation of benefits (EOB), or to make a payment over the phone, please call 616. 840.8685.

You can also make payments on existing statements online through Patient Notebook.

For questions about insurance coverage, authorizations or estimated out-of-pocket costs, please contact your preferred Mary Free Bed Orthotics & Prosthetics + Bionics location.